Assistant General Manager | High Volume Restaurant

POSITION TYPE: Restaurant Assistant General Manager

SPECIALTY: Family-Style Buffet

LOCATION: Pensacola, FL

JOB TYPE: Full-Time Permanent

Job Summary

The Assistant General Manager (AGM) is responsible for supporting the General Manager by effectively managing company systems, habits, and routines that deliver optimal daily operations while controlling costs; takes an active role in leading the entire team, ensuring high guest satisfaction, and maintaining compliance with company standards, always acting as a key leader in the restaurant’s smooth operations; their duties include hiring, training, coaching, developing, and scheduling staff, resolving guest issues, being a Brand Ambassador in their local community, monitoring sales and inventory, and upholding food safety and sanitation regulations.

Key Responsibilities

Staff Management

• Assisting in hiring, training, coaching, and developing new staff members
• Reviewing weekly and daily scheduling to ensure that all shifts, sections assigned to wait staff, and daily responsibilities maximize the guest experience while aligning with company labor targets using the company’s schedule writing tool as a guideline
• Conducting performance reviews and providing feedback to employees
• Addressing employee concerns and resolving conflicts among employees
• Identifying and recognizing high-performing team members and publicly celebrating
• with the entire team

Operations Oversight

• Monitoring sales and labor costs to ensure profitability
• Managing inventory levels and placing orders for food and supplies
• Ensuring compliance with health and safety regulations
• Implementing and maintaining company policies and procedures
• Working closely with the General Manager in the maintenance and execution of company Facility Maintenance Plan
• Developing and managing the daily BOH and FOH duty rosters

Guest Service

• Setting the standards for actively engaging with our guests in a welcoming and thankful
• manner
• Resolving guest complaints by effectively listening to the guest and addressing their concern while striving to retain them as a loyal guest
• Ensuring guests have a positive dining experience
• Engaging with guests to gather feedback and improve service

Financial Management

• Analyzing sales data to identify trends and areas for improvement
• Monitoring food costs and identifying potential cost-saving measures
• Preparing reports on financial performance
• Communicating effectively with employees to increase their understanding of how their actions drive profitability, resulting in higher performance

•Leadership and Delegation

• Covering for the General Manager in their absence
• Leading and motivating the team to achieve operational goals
• Delegating tasks effectively to managers and team members

Required Skills and Qualifications

• Education and/or experience typically associated with the completion of a degree program in business or hospitality
• Three to five years of experience in managing a restaurant with diversified menu offerings
• Strong leadership and communication skills
• Ability to work effectively under pressure and manage multiple tasks simultaneously
• Knowledge of POS systems and restaurant management software
• Understanding of food safety regulations and best practices
• Excellent guest service skills
• One year of restaurant management experience as a Certified Kitchen Manager is preferred
• Valid driver’s license and an acceptable driving record

Other Requirements

• This position’s work hours are approximately 55-58 hours per week. The position requires standing and walking for 2-5 hours without a rest or break, as well as task sequencing and completing complex administrative responsibilities. Occasionally, moderate to heavy (10-25+lb) lifting, carrying, bending, and reaching overhead may be required. The work environment includes heavy guest contact, working with cooking equipment, and slippery walking surfaces. The position is under minimum levels of day-to-day supervision. Some travel may be required including operating a motor vehicle and/or air travel as needed. 

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